Shipping Policy:
All orders with in-stock items are typically processed within 2-3 business days but can take up to 14 days to ship depending on the item. Some of our furniture is made to order and requires 6-8 weeks for production and require special shipping & delivery procedures to ensure a safe and satisfactory delivery. Please know that it may take longer to arrive depending on possible yet unusual Customs delays which are out of our control.
Shipping rates are determined by the weight of the product and depend on where you are located.
Typical deliveries times are listed as follows:
- Orders sent via UPS or FedEx Ground are delivered on average 3-7 business days after the order leaves the factory.
- Orders sent via a Freight Carrier are delivered on average 7-15 business days after the order leaves the factory.
PLEASE NOTE: These shipping estimates represent the time it takes for an item to reach your home AFTER it leaves the factory and do NOT include production time for out of stock or made to order items.
Expedited Shipping:
Expedited shipping is available on select items for an additional cost. Please email us at info@villadecordesign.com to inquire about expediting your order.
Backordered Items:
Occasionally, items will go on backorder before your order is fulfilled. You will be charged for the total order, including items on backorder.
In the event that your order includes a backordered item, we will be sure to ship everything else. This means your shipment may come in multiple packages. No additional charges will be billed for the shipping of your backordered item when it becomes available.
If you would like to cancel a backordered item, please email our customer support team at info@villadecordesign.com. We reserve the right to cancel backorder items from your order.
When you purchase a product from us, any shipping times we provide are ESTIMATES ONLY and actual delivery dates may vary.
We do not ship on Saturdays, Sundays, or nationally observed US holidays.